LOCATION: OrthoSouth Briarcrest

HOURS: Monday – Friday 

QUALIFICATIONS:

• Prior customer service experience answering high volume phone lines
• Previous appointment scheduling experience a plus
• Excellent telephone and communication skills both written and oral
• The ability to handle multiple tasks; self-motivated
• Computer skills required
• Ability to competently and accurately obtain patient information and schedule appointments following office protocol
• Assist department in meeting/exceeding department goals
• Must have the ability to work well under pressure
• Must adhere to office confidentiality policy
• Knowledge of Electronic Medical Record systems a plus
• Comfortable discussing financial responsibilities to patients

RESPONSIBILITIES:

• Knowledge of patient benefits, private insurance/WC/Medicare, and ensuring that insurance guidelines are followed
• Contact insurance companies and obtain Physical Therapy benefits and communicate those to the patient
• Collecting all co-pays and balances from patients
• Perform related functions as outlined by the department manager and maintain an efficient follow-up system
• Enter patients in WebPT and assist techs by building medical charts with all correct information including benefits and orders from physicians
• Retrieving all tests results referrals, MD notes and/or lab results prior to patient appointments
• Effectively handle inbound calls and promptly and efficiently perform appointment scheduling tasks

Qualified applicants please send resume to: lgoodwin@orthosouth.org.