Frequently Asked Questions

Since participation with insurance plans changes frequently, please refer to your insurance plan directory or website, or call your insurance company to determine if we are “in network” or “out of network” with your insurance.

It is the patient’s responsibility to obtain a referral if required. Please check with your insurance company for assistance.

If medical claims are not paid within 30 days from billing, it is the patient’s responsibility to help follow up with the insurance company.

Insurance policies require payment of co-payments at the time of service.

Many insurance plans require their members to pay deductibles and/or co-insurances. Please contact your insurance company to make sure you understand your benefits.

Your anticipated balance is required at the time of service. We will file your claim to the insurance company and bill you any remaining patient balance.

No. These are set up as self pay accounts. As a courtesy we will bill your health insurance but require payment from you at the time of service.

We accept cash, credit cards (VISA, MasterCard, Discover, & American Express), check and money orders. Payments may be made at any of our offices, by telephone at 901.259.7600, through this website, or mail to:

P.O. Box 8888
Belfast, ME 04915-8888

Our business office staff will gladly assist you with any questions or concerns that you might have about your account. You may contact the business office Monday through Friday, 8:00 a.m. to 5:00 p.m. at 901-259-7600.

We understand that injuries and pain do not wait for convenient times. While appointments are encouraged, all seven of our Tennessee and Mississippi clinic locations accept walk-in visits, and our urgent orthopedic care clinic at 6286 Briarcrest Ave. is staffed and resourced for your urgent care needs M-Th 8 a.m. to 8 p.m., and Friday 8 a.m. to 5 p.m.

Visit our Urgent Care page for directions and contact information. 

We’re flexible! Schedule your appointment online or call us at 901-641-3000.