Front Desk Rep.

HOURS: Monday – Friday 

LOCATION: Briarcrest Physical Therapy


  • Prior customer service experience and answering high volume phone lines.
  • Previous appointment scheduling experience a plus.
  • Excellent telephone and communication skills both written and oral.
  • The ability to handle multiple tasks; self-motivated.
  • Computer skills required.
  • Ability to competently and accurately obtain patient information and schedule appointments following office protocol.
  • Assist department in meeting/exceeding department goals.
  • Must have the ability to work well under pressure.
  • Must adhere to office confidentiality policy.
  • Knowledge of Electronic Medical Record systems a plus.
  • Comfortable discussing financial responsibilities to patients.



  • Knowledge of patient benefits, private insurance/WC/Medicare, and ensuring that insurance guidelines are followed.
  • Contact insurance companies and obtain Physical Therapy benefits and communicate those to the patient.
  • Collecting all co-pays and balances from patients.
  • Perform related functions as outlined by the department manager and maintain an efficient follow-up system.
  • Enter patients in WebPT and assist techs by building medical charts with all correct information including benefits and orders from physicians.
  • Retrieving all tests results referrals, MD notes and/or lab results prior to patient appointments.
  • Effectively handle inbound calls and promptly and efficiently perform appointment scheduling tasks.


Qualified applicants should send their resume and contact information to Louise Goodwin at