Patient Financial Counselor
Qualifications
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Minimum two (2) years of work in a Medical Office setting
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Collection experience preferred
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Knowledge of Microsoft Word, Microsoft Office, and Excel
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Exceptional verbal & written communication skills and phone etiquette required; must speak clearly & professionally
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Preferred knowledge & understanding of insurance EOB’s, medical records, and chart notes
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Must be punctual, dependable, and maintain excellent attendance record
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Must maintain a professional appearance and positive attitude; Client-facing role
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Must be able to multi-task in a fast-paced environment, maintain the ability to act as a team player, and work under pressure; a dependable, hard-working self-starter
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Excellent time management required; Thrives in a flexible work environment
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Demonstrates the ability to determine account status & essential next steps for patient satisfaction; Promotes conflict resolution
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Ability to maintain confidentiality and remain in compliance with HIPAA standards
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Highschool diploma or equivalent
Responsibilities
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Ability to collect outstanding balances face-to-face and over the phone via assignment; Expected to meet standard collection and productivity guidelines
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Adheres to MSK Collection policies and workflow protocols, including, but not limited to, meeting departmental deadlines
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Schedules face-to-face counseling with patients needing financial assistance; Coordinates with all front office staff to assist with patient financial needs; including, but not limited to, discussing outstanding balances, printing itemizations/statements, reviewing payment options, and collecting balances owed or setting up payment plans as needed
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Identifies problem accounts, investigates & corrects errors and/or escalates to the appropriate department for review
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Collects, posts, and refunds patient payments; including, but not limited to, preparing daily batch paperwork for office manager; opening/closing payment batches daily, and reconciling all time-of-service money at end-of-day
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Works in coordination with site director, office manager, and staff at assigned location; Promotes positivity and team building to achieve departmental goals
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May be required to fill-in for other departments in your role, as needed, which may include travel to alternate site locations in one day
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Performs other duties as assigned
