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Frequently Asked Questions

FAQs are divided into sections for your convenience. Please scroll down to learn more about our practice. 

APPOINTMENTS & SERVICES

DO I NEED TO MAKE AN APPOINTMENT?

We understand that injuries and pain do not wait for convenient times. While appointments are always encouraged, we do accept walk-ins at the following locations:

  • Memphis-Briarcrest | 6286 Briarcrest Avenue, Suite 200, Memphis, TN (also here - urgent orthopedic care)
  • Memphis-Poplar | 4515 Poplar Avenue, Suite 206, Memphis, TN
  • Germantown | 2100 Exeter Road, Suite 200, Germantown, TN
  • Bartlett | 3045 Kate Bone Road, Bartlett, TN
  • Arlington | 5150 Airline Road, Suite 400, Arlington, TN
  • Southaven | 7580 Clarington Cove, Southaven, MS
  • Hernando | 2670 McIngvale Road, Suite J, Hernando, MS

Our urgent orthopedic care clinic at 6286 Briarcrest Ave. is staffed and resourced for your urgent care needs M-Th 8 a.m. to 8 p.m., and Friday 8 a.m. to 4 p.m. Same day appointments are usually available at all locations.

Visit our Urgent Care page for directions and contact information.

DO I NEED A REFERRAL TO SEE AN ORTHOPEDIC SPECIALIST?

You're welcome to see a specialist without a referral. We do recommend checking with your insurance provider, as some may have specific requirements.

HOW DO I MAKE AN APPOINTMENT?
We're flexible! Schedule your appointment online or call us at 901-641-3000.
WHOSE RESPONSIBILITY IS IT TO GET MY REFERRAL AUTHORIZATION?
If a referral is needed, we kindly ask our patients to obtain one. For assistance, please feel free to reach out to your insurance company.
WHAT ORTHOPEDIC CONDITIONS DO YOU TREAT?

OrthoSouth providers treat the full scope of orthopedic, musckuloskeletal conditions and injuries, from minor sprains and strains to complicated acute injuries and chronic degenerative conditions. Your physician will be happy to answer any questions you have regarding the nature of your condition and treatment options available to you at OrthoSouth.

DO YOU OFFER SAME-DAY APPOINTMENTS OR WALK-INS?

Yes! All OrthoSouth locations offer same-day appointments, and most offer walk-in availability. The only difference between these two offerings is your location at the time of appointment booking.

Same-day appointments can be made through our self-scheduling portal on the website here or by calling 901.641.3000 to speak with a live scheduling representative.

Walk-in appointments are made at the time of your appearance at the front desk - our friendly front desk associates will schedule you for the next available appointment at that location based on provider availability.

View our Urgent Care page for more information about locations and addresses.

WHAT SHOULD I BRING TO MY FIRST APPOINTMENT?

All patients should bring relevant insurance cards and payment method, along with list of medications you are currently taking. Your primary care or referring provider may also have provided you with paperwork and imaging results relevant to your condition - please bring as much information with you as possible to avoid delays in your diagnosis and treatment.

Some OrthoSouth providers may request that you bring specific materials or additional information with you - this should be communicated with you ahead of your appointment date; however, you may also visit the provider's page on this website to learn about any pre-appointment requests.

DO YOU PROVIDE TELEMEDICINE CONSULTATIONS?

Because of the nature of orthopedics, most providers rely on in-person consultations to diagnose your injury or condition. There are times when telemedicine may be appropriate. Your provider will be happy to discuss the appropriateness of this tool to your specific situation.

PROCEDURES & RECOVERY

WHAT SHOULD I EXPECT DURING MY ORTHOPEDIC SURGERY?

While orthopedic surgeries vary broadly depending on the type of surgery, location where you are having the surgery, etc., you can generally expect the following when going to surgery with an OrthoSouth provider:

  • Consistent communication from OrthoSouth. We know that surgery is a big deal for our patients and their families. Our team will keep your family members and/or caregivers updated as needed during each step of the event.
  • Professional application of anesthesia/sedatives. Our friendly anesthesiologists take your care seriously. They will discuss with you what you can expect in addition to any risks ahead of time.
  • 5-Star Customer Service. Our team will strive to answer all of your questions as thoroughly as possible every step of the way, from before, thoughtout, and after your surgical experience. You can expect a responsive team that will anticipate your needs and be available to assist with anything that comes up along the way. (And if you don't receive the level of service described here, we want to know.)
HOW LONG IS THE TYPICAL RECOVERY PERIOD FOR MY PROCEDURE?

Recovery periods will vary depending on the type of procedure you have, as well as your specific situation. Your surgeon will discuss recovery and what to expect when you meet with them.

DO YOU OFFER PHYSICAL THERAPY OR REHABILITATION SERVICES?

Yes! OrthoSouth offers physical therapy at 10 locations across the Mid-South - please visit our Physical & Occupational Therapy page for more details.

BILLING & INSURANCE

DO YOU ACCEPT MY INSURANCE PLAN?
We are dedicated to delivering exceptional, 5-star service at OrthoSouth, and we proudly accept most major insurance plans. To stay informed about your coverage, please consult your insurance plan directory or website, or reach out to your insurance company to verify if we are "in network" or "out of network."
WHOSE RESPONSIBILITY IS IT TO GET MY REFERRAL AUTHORIZATION?
If a referral is needed, we kindly ask our patients to obtain one. For assistance, please feel free to reach out to your insurance company.
DO YOU ACCEPT MEDICARE ASSIGNMENT FROM MEDICARE?
Yes.
AS A PATIENT, DO I HAVE ANY RESPONSIBILITIES WHEN MY INSURANCE COMPANY DOES NOT PROCESS OR IS SLOW IN PROCESSING CLAIMS?
If medical claims are not paid within 30 days of billing, we kindly ask our patients to assist us by following up with their insurance company. Your support in this process is greatly appreciated.
IF MY INSURANCE COMPANY DOES NOT PAY, AM I LIABLE FOR THE BILL?

Yes

WILL I BE SEEN BY THE DOCTOR IF I HAVEN’T PAID MY CO-PAY?
We kindly ask that co-payments be made at the time of your visit, as required by your insurance policy. Thank you for your understanding!
WILL I OWE ANY MONEY BESIDES MY CO-PAYMENT?
We understand that navigating insurance can be a bit overwhelming. Many plans may have deductibles or co-insurances, so we encourage you to reach out to your insurance company to clarify your benefits. We're here to help if you have any questions!
WHEN ARE MY DEDUCTIBLES AND CO-INSURANCE AMOUNTS DUE?
Many insurance plans require their members to pay deductibles and/or co-insurances. Please contact your insurance company to make sure you understand your benefits.
DO YOU ACCEPT THIRD PARTY LIABILITY INSURANCE (AUTOMOBILE OR PERSONAL INJURY)?

We understand that navigating payment options can be a bit confusing. While these accounts are set up as self-pay, we're happy to bill your health insurance as a courtesy. We kindly ask that payment is made at the time of service. Thank you for your understanding!

DO YOU ACCEPT PAYMENT ARRANGEMENTS?
We're here to make the payment process as convenient as possible for you. We gladly accept cash, credit cards (including VISA, MasterCard, Discover, and American Express), checks, and money orders. You can make payments at any of our offices, by calling us at 901.259.7600, through our website, or by mailing to:


OrthoSouth
P.O. Box 8888
Belfast, ME 04915-8888

I HAVE A QUESTION ABOUT BILLING OR INSURANCE. WHO SHOULD I CONTACT?
Our business office staff will gladly assist you with any questions or concerns that you might have about your account.
You may contact the business office Monday through Friday, 8:00 a.m. to 5:00 p.m. at 901-259-7600.
HOW CAN I OBTAIN A COPY OF MY MEDICAL RECORDS?

OrthoSouth uses Medicopy to help make the medical records experience as seamless as possible. If you are transferring records to another medical provider, the service is complimentary and can be completed with a simple request. Please visit this page for more information about Medicopy and instructions for completing your request.