
Frequently Asked Questions
FAQs are divided into sections for your convenience. Please scroll down to learn more about our practice.
DO YOU ACCEPT MY INSURANCE PLAN?
WHOSE RESPONSIBILITY IS IT TO GET MY REFERRAL AUTHORIZATION?
DO YOU ACCEPT MEDICARE ASSIGNMENT FROM MEDICARE?
AS A PATIENT, DO I HAVE ANY RESPONSIBILITIES WHEN MY INSURANCE COMPANY DOES NOT PROCESS OR IS SLOW IN PROCESSING CLAIMS?
IF MY INSURANCE COMPANY DOES NOT PAY, AM I LIABLE FOR THE BILL?
Yes
WILL I BE SEEN BY THE DOCTOR IF I HAVEN’T PAID MY CO-PAY?
WILL I OWE ANY MONEY BESIDES MY CO-PAYMENT?
WHEN ARE MY DEDUCTIBLES AND CO-INSURANCE AMOUNTS DUE?
DO YOU ACCEPT THIRD PARTY LIABILITY INSURANCE (AUTOMOBILE OR PERSONAL INJURY)?
We understand that navigating payment options can be a bit confusing. While these accounts are set up as self-pay, we're happy to bill your health insurance as a courtesy. We kindly ask that payment is made at the time of service. Thank you for your understanding!
DO YOU ACCEPT PAYMENT ARRANGEMENTS?
OrthoSouth
P.O. Box 8888
Belfast, ME 04915-8888
I HAVE A QUESTION ABOUT BILLING OR INSURANCE. WHO SHOULD I CONTACT?
You may contact the business office Monday through Friday, 8:00 a.m. to 5:00 p.m. at 901-259-7600.
HOW CAN I OBTAIN A COPY OF MY MEDICAL RECORDS?
OrthoSouth uses Medicopy to help make the medical records experience as seamless as possible. If you are transferring records to another medical provider, the service is complimentary and can be completed with a simple request. Please visit this page for more information about Medicopy and instructions for completing your request.