Front Desk Receptionist
Are You A Patient Experience Focused Receptionist?
Qualified applicants should send their
resume and contact information to:
Tammy Cook via email at tcook@orthosouth.org
Qualifications
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High School graduate or equivalent.
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Excellent customer service skills with the ability to project a professional, pleasant image while interacting with others; must demonstrate tact and diplomacy in interpersonal interactions.
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Prior knowledge of insurance plans and patient registration preferred.
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Previous experience in a front desk or customer support role is preferred.
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One year of work experience, preferably in a medical environment.
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Strong organizational skills and attention to detail is necessary
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Ability to work well under pressure while maintaining a positive attitude.
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Ability to multi-task, self-motivated and willing to learn in a fast-paced environment.
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Advanced level of computer skills required, including electronic medical records, fax servers, internet, spreadsheets, and Word/Excel
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Ability to responsibly handle and maintain confidential information
Responsibilities
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Greet patients warmly and complete check-in and check-out procedures.
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Manage appointments using computerized systems, ensuring accuracy in bookings.
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Verify insurance benefits and collect co-payments, co-insurances and patient balances.
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Competently and accurately obtains patient information, completes data entry, scans and maintains patient records.
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Handle patient inquiries, requests, and appointments with professionalism and courtesy.
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Maintain an organized front desk area, ensuring all materials are stocked and accessible.
