Front Desk Receptionist
at OrthoSouth Germantown
Are You A Patient Experience Focused Receptionist?
Qualified applicants should send their resume and contact information to: Bailee Chapman via email at bchapman@orthosouth.org.
Qualifications
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High School graduate or equivalent.
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Minimum one-year customer service experience
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Excellent customer service skills with the ability to project a professional, pleasant image while interacting with others
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Self-motivated and willing to learn in a fast-paced environment
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Excellent telephone and communication skills, both written
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Strong attention to detail is necessary
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Proficient level of computer skills required
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Ability to responsibly handle and maintain confidential information
Responsibilities
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Must be customer service oriented as this position is the first impression of our organization to all patients and their guests
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Interact and maintain professionalism with all patients, family members, and vendors
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Verify Insurance and process eligibility
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Competently register and schedule patients for appointments
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Work in a fast past environment with attention to detail regarding all pertinent medical information
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Collect Co-pays, co-insurances, and patient balances
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General duties include answering phones, data entry, and scanning
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Other tasks as assigned by supervisor or physician
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Travel may be required based on coverage needs for the department
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Some overtime is expected but cannot be guaranteed
