Physical Therapy Front Desk Receptionist
Qualifications
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Prior customer service experience and answering high volume phone lines. Previous appointment scheduling experience a plus
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Excellent telephone and communication skills both written and oral.
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Able to handle multiple tasks; self-motivated.
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Computer skills required.
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Able to competently and accurately obtain patient information and schedule appointments following office protocol.
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Assist department in meeting/exceeding department goals.
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Must have the ability to work well under pressure.
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Must adhere to office confidentiality policy.
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Knowledge of Electronic Medical Record systems a plus.
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Comfortable discussing financial responsibilities to patients.
Responsibilities
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Knowledge of patient benefits, private insurance/WC/Medicare, and ensuring that insurance guidelines are followed.
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Contact insurance companies and obtain Physical Therapy benefits and communicate those to the patient.
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Collecting all co-pays and balances from patients.
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Perform related functions as outlined by the department manager and maintain an efficient follow-up system.
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Create electronic and physical medical charts with all correct information including benefits and orders from physicians
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Retrieving all tests results referrals, MD notes and/or lab results prior to patient appointments.
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Effectively handle inbound calls and promptly and efficiently perform appointment scheduling tasks.
