Categories: Jobs Posting

Physical Therapy Front Desk

LOCATION: Briarcrest

HOURS: Full-Time Monday-Friday 8:00AM-5:00PM

Qualifications:

Prior customer service experience and answering high volume phone lines
Previous appointment scheduling experience a plus
Excellent telephone and communication skills both written and oral
The ability to handle multiple tasks; self-motivated
Computer skills required. Ability to competently and accurately obtain patient information
Schedule appointments following office protocol
Assist department in meeting/exceeding department goals
Must have the ability to work well under pressure
Must adhere to office confidentiality policy
Knowledge of Electronic Medical Record systems a plus
Comfortable discussing financial responsibilities to patients

Responsibilities:

Knowledge of patient benefits, private insurance/WC/Medicare, and ensuring that insurance guidelines are followed
Contact insurance companies and obtain Physical Therapy benefits and communicate those to the patient
Collecting all co-pays and balances from patients
Perform related functions as outlined by the department manager and maintain an efficient follow up system
Enter patients in WebPT and assist techs by building medical charts with all correct information including benefits and orders from physicians
Retrieving all tests results referrals, MD notes and/or lab results prior to patient appointments
Effectively handle inbound calls and promptly and efficiently perform appointment scheduling tasks

Qualified applicants should send their resume and contact information to:

Louise Goodwin via email at lgoodwin@orthosouth.org

Savannah Nuchols

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