Physical Therapy Front Desk

LOCATION:  Briarcrest


HOURS: Full-Time Monday-Friday 8:00AM-5:00PM


  • Prior customer service experience and answering high volume phone lines
  • Previous appointment scheduling experience a plus
  • Excellent telephone and communication skills both written and oral
  • The ability to handle multiple tasks; self-motivated
  • Computer skills required. Ability to competently and accurately obtain patient information 
  • Schedule appointments following office protocol
  • Assist department in meeting/exceeding department goals
  • Must have the ability to work well under pressure
  • Must adhere to office confidentiality policy
  • Knowledge of Electronic Medical Record systems a plus
  • Comfortable discussing financial responsibilities to patients



  • Knowledge of patient benefits, private insurance/WC/Medicare, and ensuring that insurance guidelines are followed
  • Contact insurance companies and obtain Physical Therapy benefits and communicate those to the patient
  • Collecting all co-pays and balances from patients
  • Perform related functions as outlined by the department manager and maintain an efficient follow up system
  • Enter patients in WebPT and assist techs by building medical charts with all correct information including benefits and orders from physicians
  • Retrieving all tests results referrals, MD notes and/or lab results prior to patient appointments
  • Effectively handle inbound calls and promptly and efficiently perform appointment scheduling tasks


Qualified applicants should send their resume and contact information to:

Louise Goodwin via email at