Physical Therapy Front Desk
LOCATION: Briarcrest
HOURS: Full-Time Monday-Friday 8:00AM-5:00PM
Qualifications:
- Prior customer service experience and answering high volume phone lines
- Previous appointment scheduling experience a plus
- Excellent telephone and communication skills both written and oral
- The ability to handle multiple tasks; self-motivated
- Computer skills required. Ability to competently and accurately obtain patient information
- Schedule appointments following office protocol
- Assist department in meeting/exceeding department goals
- Must have the ability to work well under pressure
- Must adhere to office confidentiality policy
- Knowledge of Electronic Medical Record systems a plus
- Comfortable discussing financial responsibilities to patients
Responsibilities:
- Knowledge of patient benefits, private insurance/WC/Medicare, and ensuring that insurance guidelines are followed
- Contact insurance companies and obtain Physical Therapy benefits and communicate those to the patient
- Collecting all co-pays and balances from patients
- Perform related functions as outlined by the department manager and maintain an efficient follow up system
- Enter patients in WebPT and assist techs by building medical charts with all correct information including benefits and orders from physicians
- Retrieving all tests results referrals, MD notes and/or lab results prior to patient appointments
- Effectively handle inbound calls and promptly and efficiently perform appointment scheduling tasks
Qualified applicants should send their resume and contact information to:
Louise Goodwin via email at lgoodwin@orthosouth.org