Patient Financial Counselor

Location: Multiple locations as assigned

Qualifications:

• Minimum two (2) years of work in a Medical Office setting
• Collection experience preferred
• Knowledge of Microsoft Word, Microsoft Office, and Excel
• Exceptional verbal & written communication skills and phone etiquette required; must speak clearly & professionally
• Preferred knowledge & understanding of insurance EOB’s, medical records, and chart notes
• Must be punctual, dependable, and maintain excellent attendance record
• Must maintain a professional appearance and positive attitude; Client-facing role
• Must be able to multi-task in a fast-paced environment, maintain the ability to act as a team player, and work under pressure; a dependable, hard-working self-starter
• Excellent time management required; Thrives in a flexible work environment
• Demonstrates the ability to determine account status & essential next steps for patient satisfaction; Promotes conflict resolution
• Ability to maintain confidentiality and remain in compliance with HIPAA standards
• Highschool diploma or equivalent

• Ability to collect outstanding balances face-to-face and over the phone via assignment; Expected to meet standard collection quotas and productivity guidelines
• Adheres to MSK Collection policies and workflow protocols, including, but not limited to, meeting departmental deadlines
• Schedules face-to-face counseling with patients needing financial assistance; Coordinates with all front office staff to assist with patient financial needs; including, but not limited to, discussing outstanding balances, printing itemizations/statements, reviewing payment options, and collecting balances owed or setting up payment plans as needed
• Identifies problem accounts, investigates & corrects errors and/or escalates to the appropriate department for review
• Collects, posts, and refunds patient payments; including, but not limited to, preparing daily batch paperwork for office manager; opening/closing payment batches daily, and reconciling all time-of-service money at end-of-day
• Works in coordination with site director, office manager, and staff at assigned location; Promotes positivity and team building to achieve departmental goals
• May be required to fill-in for other departments in your role, as needed, which may include travel to alternate site locations in one day
• Performs other duties as assigned

Qualified applicants should send their resume and contact information to:

Qualified applicants please contact: Michael Faulkner – mfaulkner@orthosouth.org