Patient Financial Counselor

Location: Multiple locations as assigned


  • Minimum two (2) years of work in a Medical Office setting
  • Collection experience preferred
  • Knowledge of Microsoft Word, Microsoft Office, and Excel
  • Exceptional verbal & written communication skills and phone etiquette required; must speak clearly & professionally
  • Preferred knowledge & understanding of insurance EOB’s, medical records, and chart notes
  • Must be punctual, dependable, and maintain excellent attendance record
  • Must maintain a professional appearance and positive attitude; Client-facing role
  • Must be able to multi-task in a fast-paced environment, maintain the ability to act as a team player, and work under pressure; a dependable, hard-working self-starter
  • Excellent time management required; Thrives in a flexible work environment
  • Demonstrates the ability to determine account status & essential next steps for patient satisfaction; Promotes conflict resolution
  • Ability to maintain confidentiality and remain in compliance with HIPAA standards
  • Highschool diploma or equivalent

  • Ability to collect outstanding balances face-to-face and over the phone via assignment; Expected to meet standard collection quotas and productivity guidelines
  • Adheres to MSK Collection policies and workflow protocols, including, but not limited to, meeting departmental deadlines
  • Schedules face-to-face counseling with patients needing financial assistance; Coordinates with all front office staff to assist with patient financial needs; including, but not limited to, discussing outstanding balances, printing itemizations/statements, reviewing payment options, and collecting balances owed or setting up payment plans as needed
  • Identifies problem accounts, investigates & corrects errors and/or escalates to the appropriate department for review
  • Collects, posts, and refunds patient payments; including, but not limited to, preparing daily batch paperwork for office manager; opening/closing payment batches daily, and reconciling all time-of-service money at end-of-day
  • Works in coordination with site director, office manager, and staff at assigned location; Promotes positivity and team building to achieve departmental goals
  • May be required to fill-in for other departments in your role, as needed, which may include travel to alternate site locations in one day
  • Performs other duties as assigned

Qualified applicants should send their resume and contact information to:

Qualified applicants please contact: Michael Faulkner –