Front Desk Rep.

HOURS: Monday – Friday 

LOCATION: Briarcrest Physical Therapy

 QUALIFICATIONS:

• Prior customer service experience and answering high volume phone lines.
• Previous appointment scheduling experience a plus.
• Excellent telephone and communication skills both written and oral.
• The ability to handle multiple tasks; self-motivated.
• Computer skills required.
• Ability to competently and accurately obtain patient information and schedule appointments following office protocol.
• Assist department in meeting/exceeding department goals.
• Must have the ability to work well under pressure.
• Must adhere to office confidentiality policy.
• Knowledge of Electronic Medical Record systems a plus.
• Comfortable discussing financial responsibilities to patients.

 RESPONSIBILITIES:

• Knowledge of patient benefits, private insurance/WC/Medicare, and ensuring that insurance guidelines are followed.
• Contact insurance companies and obtain Physical Therapy benefits and communicate those to the patient.
• Collecting all co-pays and balances from patients.
• Perform related functions as outlined by the department manager and maintain an efficient follow-up system.
• Enter patients in WebPT and assist techs by building medical charts with all correct information including benefits and orders from physicians.
• Retrieving all tests results referrals, MD notes and/or lab results prior to patient appointments.
• Effectively handle inbound calls and promptly and efficiently perform appointment scheduling tasks.

Qualified applicants should send their resume and contact information to Louise Goodwin at lgoodwin@orthosouth.org