Front Desk – Physical Therapy

LOCATION: 

• 6286 Briarcrest Ave #200, Memphis, TN 38120

HOURS:

• Fulltime Monday – Friday (8:00 a.m. – 5:00 p.m.)

QUALIFICATIONS:

• Prior customer service experience and experience answering high volume phone lines
• Appointment scheduling experience 
• Excellent communication skills both written and oral
• The ability to handle multiple tasks
• Self-motivated
• Computer skills 
• Ability to competently and accurately obtain patient information and schedule appointments following office protocol.
• The ability to work well under pressure
• Knowledge of Electronic Medical Record systems a plus
• Comfortable discussing financial responsibilities to patients

RESPONSIBILITIES:

• Maintain a growing knowledge of patient benefits, private insurance/WC/Medicare, and ensuring that insurance guidelines are followed.
• Contact insurance companies and obtain physical therapy benefits and communicate those to the patient.
• Collect all co-pays and balances from patients.
• Perform related functions as outlined by the department manager and maintain an efficient follow up system.
• Enter patients in WebPT and assist techs by building medical charts with all correct information including benefits and orders from physicians.
• Retrieve all tests results referrals, MD notes and/or lab results prior to patient appointments.
• Effectively handle inbound calls and promptly and efficiently perform appointment scheduling tasks.

Qualified candidates should contact: lgoodwin@orthosouth.org