Front Desk - Physical Therapy

LOCATION:

HOURS:

QUALIFICATIONS:

Prior customer service experience and experience answering high volume phone lines
Appointment scheduling experience
Excellent communication skills both written and oral
The ability to handle multiple tasks
Self-motivated
Computer skills
Ability to competently and accurately obtain patient information and schedule appointments following office protocol.
The ability to work well under pressure
Knowledge of Electronic Medical Record systems a plus
Comfortable discussing financial responsibilities to patients

RESPONSIBILITIES:

Maintain a growing knowledge of patient benefits, private insurance/WC/Medicare, and ensuring that insurance guidelines are followed.
Contact insurance companies and obtain physical therapy benefits and communicate those to the patient.
Collect all co-pays and balances from patients.
Perform related functions as outlined by the department manager and maintain an efficient follow up system.
Enter patients in WebPT and assist techs by building medical charts with all correct information including benefits and orders from physicians.
Retrieve all tests results referrals, MD notes and/or lab results prior to patient appointments.
Effectively handle inbound calls and promptly and efficiently perform appointment scheduling tasks.

Qualified candidates should contact: lgoodwin@orthosouth.org

LOCATIONS