Front Desk - Physical Therapy


  • 6286 Briarcrest Ave #200, Memphis, TN 38120


  • Fulltime Monday – Friday (8:00 a.m. – 5:00 p.m.)


  • Prior customer service experience and experience answering high volume phone lines
  • Appointment scheduling experience 
  • Excellent communication skills both written and oral
  • The ability to handle multiple tasks
  • Self-motivated
  • Computer skills 
  • Ability to competently and accurately obtain patient information and schedule appointments following office protocol.
  • The ability to work well under pressure
  • Knowledge of Electronic Medical Record systems a plus
  • Comfortable discussing financial responsibilities to patients



  • Maintain a growing knowledge of patient benefits, private insurance/WC/Medicare, and ensuring that insurance guidelines are followed.
  • Contact insurance companies and obtain physical therapy benefits and communicate those to the patient.
  • Collect all co-pays and balances from patients.
  • Perform related functions as outlined by the department manager and maintain an efficient follow up system.
  • Enter patients in WebPT and assist techs by building medical charts with all correct information including benefits and orders from physicians.
  • Retrieve all tests results referrals, MD notes and/or lab results prior to patient appointments.
  • Effectively handle inbound calls and promptly and efficiently perform appointment scheduling tasks.


Qualified candidates should contact: