Location: CBO / Admin Division

Hours: Mon-Fri 8 a.m. to 5 p.m. 

Qualifications:

Education: Degree in Health, Social Services, Human Services, or a related field OR a High School diploma/GED with four years of relevant experience in customer or patient interactions.

Experience: Clinical and/or practice management experience is highly preferred.

Skills and Abilities:

• Strong interpersonal communication and collaboration skills to effectively support patients and work with diverse healthcare teams.
• Exceptional organizational skills for managing multiple tasks and ensuring thorough follow-up.
• Empathy and the ability to provide emotional support to patients and their families.
• Familiarity with medical terminology and procedures, particularly in spine-related care (preferred).

Responsibilities:

• Establish trusting relationships with patients undergoing spine procedures, providing consistent support and encouragement.
• Serve as a liaison between patients, healthcare professionals, and administrative staff to facilitate seamless communication and coordination of care.
• Provide patients with general information about their spine procedures, scheduling, and follow-up care, while directing specific medical questions to appropriate healthcare providers.
• Assist patients with appointment scheduling, pre-procedure consultations, and follow-up visits, ensuring timely and efficient coordination of care.
• Address non-medical patient concerns, provide emotional support, and offer reassurance throughout their healthcare journey.
• Collaborate with healthcare teams to improve care transitions and ensure patients are well-informed about logistical aspects of their treatment.
• Maintain accurate patient records, documenting all relevant interactions and data.
• Manage and oversee educational materials, ensuring sufficient resources are available and up to date for patients.
• Must be readily available to communicate continuously with patients by phone or email, including conducting follow-ups to address any logistical or procedural questions after appointments or procedures.
• Identify and report patient concerns to relevant departments for resolution and support.

Qualified applicants should send their resume and contact information to: Ahmad Almasri, Clinical Systems Manager – aalmasri@orthosouth.org