Retail Service Line Manager


  • 6077 Primacy Parkway, Ste 140

HOURS: Fulltime Monday – Friday


Management of Retail Operations. Coordinates and advises on all aspects of the program. Acts as a liaison between the staff, physicians, and management.


  • Excellent customer and client contact skills.
  • Excellent written and oral communication skills.
  • Ability to motivate staff without direct managerial oversight.
  • Provides centralized leadership over decentralized, diverse processes
  • Serves as the point of contact and liaison while maintaining good communication to customers, providers,
  • suppliers, and internal staff.
  • Ability to read and interpret written and oral information.
  • High degree of initiative, judgement, discretion, and decision-making skills.
  • Strong computer skills (Word, Excel) and ability to adapt to new software.
  • Strong customer relations skills.
  • Adaptability
  • Attention to detail
  • Strong presentation skills
  • Ability to review issues and develop a plan of action to correct issues, if applicable.
  • Ability to review and implement procedural guidelines staff.
  • Ability to handle multiple tasks and work within tight deadlines.
  • Ability to plan, organize, and document policies and workflow methods for improvement in performance and
  • productivity levels.
  • Participates in budgetary responsibilities.
  • Develops and implements operational strategies that support achieving company goals.



  • Proven work experience in retail environment.
  • Knowledge of compliance regulations set by state, federal and local law.



  • Minimum two years’ experience in retail management operations.
  • Bachelor’s degree in Business or related field



  • Optimizes the financial performance of the service line (currently $2 million in annual revenues).
  • Oversees the education of physicians on the program and act as a resource for products.
  • Present updates on program at periodic management meetings.
  • Training of any staff on the essentials of the program.
  • Oversees daily program operations.
  • Manages vendor relationships.
  • Collaborates with physicians on product selection and consolidation.
  • Implements an inventory management system to establish and maintain control of inventory levels.
  • Establishes guidelines for ordering processes and par levels at each office.
  • Oversees internal controls over inventory.
  • Organizes and oversees periodic inventory controls and inventory reconciliations.
  • Oversees the introduction of new products into inventory.
  • Assists in negotiation of product pricing.
  • Coordinates vendor invoicing and payment with Finance Department
  • Attains knowledge of third-party payer policies. Coordinates with Director of Revenue Cycle to oversee all aspects of Charge Master, coding, compliance, charge capture, billing, and reimbursement.
  • Oversees any required pre-certification processes


Qualified applicants should contact: Chris Ruscitto at