Front Desk Rep.


OrthoSouth – Germantown (PRN Bartlett, East Memphis, Arlington)


Monday-Friday; some Saturday AMs



  • High school graduate or equivalent GED
  • Minimum one-year customer service experience
  • Excellent customer service skills with the ability to project a professional, pleasant image while interacting with others
  • Ability to plan, prioritize and complete multiple tasks under stress with frequent interruptions
  • Self-motivated and willing to learn in a fast-paced environment
  • Excellent telephone and communication skills, both written and oral
  • Strong attention to detail is necessary
  • Proficient level of computer skills required
  • Ability to responsibly handle and maintain confidential information



  • Must be customer service oriented as this position is the first impression of our organization to all patients and their guests
  • Interact and maintain professionalism with all patients, family members, and vendors
  • Verify Insurance and process eligibility
  • Competently register and schedule patients for appointments
  • Work in a fast past environment with attention to detail regarding all pertinent medical information
  • Collect Co-pays, co-insurances, and patient balances
  • General duties include answering phones, data entry, and scanning
  • Other tasks as assigned by supervisor or physician
  • Travel may be required based on coverage needs for the department
  • Some overtime is expected but cannot be guaranteed


Qualified applicants should send their resume and contact information to:

Bailee Chapman via email at