Office Manager - Crosstown Clinic

Workdays/Hours:                  Full-Time

Location:                               Crosstown Clinic, Memphis 

Date Position Available:       IMMEDIATELY

Qualifications:

  • High school degree or equivalent.
  • Minimum 3 years prior management experience.
  • Excellent customer service and interpersonal skills.
  • Excellent leadership, team building and management skills.
  • Energetic, professional, and experienced in handling a wide range of administrative and executive support related tasks.
  • Ability to multi-task, self-motivated and work independently with little or no supervision.
  • Excellent verbal and written communication skills.
  • Strong organizational and planning skills. Ability to handle the administrative challenges of managing in a fast-paced environment.   
  • Prior knowledge of insurance plans, patient registration, patient intake, proficiency in Microsoft Office Suite (Word, Outlook and Excel) and experience working with electronic practice management and medical record systems.

Responsibilities:

  • Oversee and manage all front desk, clinic and procedure staff.
  • Assign tasks and ensure all staff positions are covered for the duration of the daily clinic schedules.
  • Interact effectively with providers, support staff, patients, and vendors as appropriate.
  • Organize and coordinate workflows and procedures for front desk, clinic and procedure suite to ensure organizational effectiveness, efficiency and safety.
  • Ensure that staff operate in compliance with all government and other regulatory agencies, i.e., HIPAA, OSHA, etc.
  • Oversee and manage equipment, supplies and logs. Ensures all equipment meets government requirements and is properly maintained. 
  • Address complaints and requests quickly and efficiently with quality customer service skills.
  • Recruit and train new employees.
  • Hold recurring staff meetings.
  • Conduct annual performance reviews in coordination with the Director of Operations.
  • Other tasks as assigned by the Director of Operations or Medical Director.

 

Qualified applicants should send their resume and contact information to:

Elizabeth Troutman via email at etroutman@orthosouth.org