LOCATION:  Central Business Office / Hybrid

Qualifications:  

• Collection and Medical Office experience preferred
• Knowledge of Microsoft Word, Microsoft Office, and Excel – Experience with EMR/RCM Programs
• Exceptional verbal & written communication skills, experience with inter-departmental communication preferred
• Preferred knowledge & understanding of insurance benefits, EOBs, medical records, and chart notes
• Understanding of ICD-10-CM and CPT / HCPCS Codes
• Must be punctual, dependable, and maintain an excellent attendance record
• Must maintain a professional appearance and positive attitude
• Must be able to multi-task in a fast-paced environment, maintain the ability to act as a team player, and work under pressure; a dependable, hard-working self-starter
• Excellent time management required
• Ability to maintain confidentiality and remain in compliance with HIPAA standards
• Highschool diploma or equivalent

Characteristic Job Tasks and Responsibilities: (May include any and/or all the following):

• Data Entry, including but not limited to, payment posting and charge entry for claims submission
• Assisting with the processing of patient refunds
• Assisting with resolving claim “Holds” via assigned worklist or “bucket”
• Assisting the Billing team with special projects
• Utilizing outside payer websites to resolve claim holds
• Identifies, investigates, and corrects errors and/or escalates to the appropriate department for review
• Works in coordination with the direct supervisor on special projects and assignments
• Must be able to work in a private setting, with the ability to speak with a patient over the phone if necessary
• Must be able to come to the office, no less than 1x per week
• Ability to collect outstanding balances over the phone in addition to regular daily tasks
• Performs other duties as assigned

Qualified applicants please contact: Michael Faulkner – mfaulkner@orthosouth.org